Services - Technical Support
As an IBM Business Partner for POS Systems SONTECH RETAIL SYSTEMS offers superior after sales support for your Point of Sale products. This is achieved by maintaining a high ratio of support staff to sales staff to satisfy the needs of our Australian clients.
A team of technicians and specialists are employed to provide support in specific areas such as PC networking, application software, PC peripherals and other products.
Phone support and/or onsite support is made available to any business with varying pricing options available under Software Maintenance Agreements (SMA), Service Packs (SPAC), or Support Pre-Paid Pack (SPPP). Some of the agreements offered include: -
- Retail POS Software cover
- Retail POS Support cover
- Retail POS Full Maintenance cover
- After-Hours Service cover
- Support Services Pre-Pay cover
- And various Onsite and/or Extended Warranty options
If you have a particular support requirement and don't think it has been covered by what you have read so far, please email us at info@sontech.com.au or call us on 08 9367 9577 and we will be happy to discuss ways we can meet your needs.
