Products - IBM Quality
IBM's exhaustive quality management process includes input from customers worldwide to ensure that each product fully meets their requirements. Quality performance is a fundamental reason IBM maintains its position as an industry leader.
IBM leads the industry in quality and product design excellence. Their dedication to developing quality offerings enables you to achieve business advantage as you benefit from their world-class offerings and innovative leadership technology.
IBM Quality by Design
IBM research and development teams strive to provide leading-edge products and services. IBM generated the most US patents in 2002, the tenth consecutive year that it led the world. IBM was awarded 3,288 patents, nearly doubling the output of the second most productive company. IBM is the only company to be granted 3,000 US patents in a single year, passing that milestone each of the past two years. In the past decade, IBM inventors have received a record 2,357 patents.
Highlights of the quality found in models of IBM's renowned ThinkPad notebooks include:
- The Lenovo/IBM ThinkPad UltraNav?, the ultimate in pointing flexibility
- The legendary Lenovo/IBM ThinkPad keyboard, which is comfortable and ergonomic with full-size keys
- The Lenovo/IBM ThinkPad HDD Shock Absorber, located on the bottom of the notebook, provides impact protection for the hard drive (when in use) to help prevent crashes and protect vital data
- The ThinkLight keyboard light, which illuminates your keyboard to work in low-light conditions
IBM's tough quality standards
All products in the Lenovo/IBM Think Family of Offerings are put through a series of exceptionally strenuous tests to confirm that they can survive the trials of the business world. Only a product that successfully passes every rigorous test can become a member of the IBM Think Family of offerings.
As a result of this commitment, many IBM products have been known to withstand incredibly tough conditions. In 2002, for example, the Lenovo/IBM ThinkPad T23 won the No. 1 ranking in durability testing in the Mobile Computing & Communications Notebook Triathlon Competition. The ThinkPad T23 also won the best overall award in the 2002 Ziff Davis Smart Business magazine "Torture Test."
So when you choose a product in the Lenovo/IBM Think Family of Offerings, you can be confident that you are getting a system that's tough.
And just in case, we've got you covered with Lenovo/IBM service and support.
Today, more than ever, you need productivity, not downtime. So if you do face a problem with your system, IBM is always there for you. IBM service and support helps minimise your system downtime and provides qualified and localized expertise to meet your needs, regardless the size of your business.
No matter the size of your business, IBM service and support helps you minimize downtime and stay productive. Whether you choose their on-system help tool, Access IBM, 24/7 online support, an IBM call center or their network of local IBM and business partner service professionals, IBM has the expertise and global resources to meet your support needs. IBM is always there for you.
IBM invented the PC and knows how to support it with comprehensive services, skills and experience.
IBM: Raising the standard
IBM has been the leading IT supplier and is recognized as a benchmark for other suppliers to compete against. Quality performance has been a fundamental in maintaining IBM as an industry leader. The Think Family of Offerings will continue to raise the bar by delivering quality products and services that lead the industry.
IBM research and development teams strive to provide leading-edge products and services. In 2001, IBM was awarded a record 3,411 US patents, the most awarded to any patent holder for the ninth consecutive year and nearly 20% more than in 2000. IBM holds nearly 37,000 patents worldwide.
The word's out on IBM quality
IBM offerings continue to win the praises of the industry worldwide. In fact, the Lenovo/IBM ThinkPad notebook family has earned more than 1,000 industry awards, making it the most award-winning mobile computer family.
